MSB Compliance Services in Canada

Fractional MLRO Services in Canada

Every FINTRAC-registered MSB must appoint a compliance officer. Hiring one full-time is expensive, and finding the right person takes months. Our fractional MLRO service gives your Canadian MSB or PSP an experienced compliance officer on a part-time basis, for a fraction of what an in-house hire costs.

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What is an MLRO, and why does your Canadian MSB need one?

MLRO (Money Laundering Reporting Officer) is the international name for the role FINTRAC calls the compliance officer. Under the PCMLTFA, every money services business operating in Canada has to appoint someone to run its compliance program day to day. That person needs the knowledge, the authority and the time to actually do the job. Regulators look at this role first, and if the officer exists only on paper, the whole program is treated as deficient.

When businesses come to us

No compliance staff

You have registered (or bought) an MSB but nobody on the team has AML experience or the time to run the program properly.

Examination coming up

FINTRAC has announced an examination and you need an experienced officer to prepare responses, documentation and remediation quickly.

Officer resigned or on leave

Your designated officer has left and the seat cannot stay empty. Continuity of the role is itself a regulatory requirement.

New registration

You are registering a new MSB or PSP and need a credible designated officer named in the application from day one.

What the engagement covers

  • Formal designation as your FINTRAC compliance officer
  • Review and upkeep of policies, procedures and the risk assessment
  • STR / LCTR / EFT reporting oversight and filing discipline
  • Transaction monitoring reviews and escalation handling
  • Staff AML training and annual training plan
  • FINTRAC correspondence and examination support
  • Board / management reporting on compliance status
  • RPAA (Retail Payments Activities Act) obligations where applicable

How it works

1

Free scoping call

We look at your business model, volumes and current program so we can size the engagement honestly.

2

Proposal & engagement

You get a clear engagement letter covering scope, hours, deliverables and pricing. No surprises.

3

Designation & review

The officer is formally designated, then reviews the program and fixes what needs fixing.

4

Ongoing management

Monitoring, reporting, training and regulator contact run on a steady monthly rhythm.

Fractional vs full-time hire

Fractional MLROFull-time hire
Typical annual costA fraction of a full-time salaryCAD 90k–150k+ plus benefits
Time to startDays2–4 months recruiting
Experience levelSenior, multi-client exam experienceDepends on a single hire
Cover & continuityBacked by a teamSingle point of failure
Best forStartups & small/mid MSBsLarge, high-volume operations

What FINTRAC actually expects from the role

The PCMLTFA does not describe the compliance officer in much detail, but examination practice does. These are the things an examiner will look for, and the things we make sure are genuinely in place.

Authority that is real

The officer must be able to escalate, block a transaction and report to senior management without needing permission from the people whose work they are reviewing. We document this in the appointment letter so it is provable.

Knowledge that is current

Canadian obligations have moved quickly since Bill C-12. An officer who was trained three years ago and has not kept up is a finding waiting to happen. Our officers work across multiple MSBs and see examination practice as it changes.

Time that is protected

The most common failure we see is a founder or operations lead named as officer who simply has no hours in the week for it. A fractional officer has contracted hours that belong to compliance and nothing else.

A record of the work

Reviews, escalations, training sessions and reports all need a paper trail. If it is not written down, in an examination it did not happen. We keep the record as we go rather than reconstructing it later.

Independence from revenue

An officer whose pay depends on volumes approved has a conflict. An external officer does not carry that pressure, which is one of the quieter reasons regulators are comfortable with the model.

Continuity

If the officer disappears, the obligation does not. Our engagements are backed by a team, so illness, leave or a handover never leaves the seat empty.

What the first ninety days look like

Most of the value in a fractional MLRO engagement lands early, when the programme is brought up to standard. Here is how that usually unfolds.

1

Weeks 1–2

Designation is completed and filed. We review the existing programme, risk assessment and reporting history, and produce a written gap list ranked by regulatory exposure.

2

Weeks 3–6

The highest-risk gaps get closed first. That is usually the risk assessment, the reporting procedures and any overdue STR or LCTR filings.

3

Weeks 7–10

Training is delivered to staff and recorded. Monitoring thresholds are reviewed against actual transaction data rather than assumptions.

4

Weeks 11–13

The programme moves into steady state: monthly reviews, a management report, and a schedule for the independent effectiveness review.

Common mistakes we are asked to fix

These come up again and again with Canadian MSBs, and every one of them is straightforward to correct once someone owns the role.

  • A compliance officer named in the FINTRAC registration who no longer works at the company
  • A risk assessment copied from a template that describes a different business model
  • Transaction monitoring thresholds that were never calibrated to real volumes
  • STRs that were considered but never filed, with no record of the decision
  • Training that happened once at onboarding and was never repeated
  • No independent effectiveness review in the last two years
  • Sanctions screening that checks customers at onboarding but never again
  • Policies that reference legislation which has since been amended

How the engagement is priced

We do not publish a single figure because the honest answer depends on your volumes and risk profile. What we can be clear about is how the pricing is built.

Engagement typeTypical profileWhat drives the fee
Startup MSBPre-launch or first year, low volumesProgramme build effort, then light monthly oversight
Established MSBSteady volumes, existing programmeMonitoring hours, reporting volume, staff numbers
RemediationPost-examination findingsScale of findings and the deadline you are working to
Urgent coverOfficer departed, exam announcedSpeed of designation and the state of the existing programme

Every engagement starts with a free scoping call and a written engagement letter. You will know the scope, the hours and the fee before anything begins.

Frequently asked questions

Is an outsourced compliance officer allowed by FINTRAC?
Yes. FINTRAC allows the designated compliance officer to be external, as long as that person really has the authority, competence and access needed to run the program. What matters is substance, not the employment contract.
How fast can you take over the role?
In urgent situations, such as a departed officer or an announced examination, we can usually complete designation within days of the scoping call and engagement letter.
Do you also fix the compliance program itself?
Yes. The first phase of every engagement is a program review. If the policies, risk assessment or training are out of date, we rebuild them. See our AML compliance program service.
Do you cover both FINTRAC and RPAA obligations?
Yes. Payment service providers increasingly sit under both regimes, and the engagement covers the overlap so nothing gets missed.

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